Internet Technology Services to
Meet Business Challenges

Contact  WV Vet Tech, LLC  at:  304.651.9567

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Information Technology

IT Security Management

Software Engineering

Computer Programmers

Network Engineering

Data Management

Website Development

Help Desk Services

Cloud Computing

Knowledge Management

Educational Technology


Help Desk Services/Technical Service Desk - User support and customer service on company supported computer applications and platforms. Help desk analysts efficiently and cost-effectively handle IT technical support requests for technical assistance in person, via phone, and electronically; they diagnose and resolve technical hardware and software issues; research questions using available information resources; advise user on appropriate action to be taken; follow standard help desk procedures; log all help desk interactions; administer help desk software; redirect problems to appropriate resource; identify and escalate situations requiring urgent attention; track and route problems and requests and document resolutions; prepare activity reports; stay current with system information, changes and updates; and troubleshoot problems and advise on the appropriate action.