Internet Technology Services to
Meet Business Challenges

Contact  WV Vet Tech, LLC  at:  304.651.9567

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Services

Information Technology

IT Security Management

Software Engineering

Computer Programmers

Network Engineering

Data Management

Website Development

Help Desk Services

Cloud Computing

Knowledge Management

Educational Technology

  HELP DESK SERVICES 

Help Desk Services/Technical Service Desk - User support and customer service on company supported computer applications and platforms. Help desk analysts efficiently and cost-effectively handle IT technical support requests for technical assistance in person, via phone, and electronically; they diagnose and resolve technical hardware and software issues; research questions using available information resources; advise user on appropriate action to be taken; follow standard help desk procedures; log all help desk interactions; administer help desk software; redirect problems to appropriate resource; identify and escalate situations requiring urgent attention; track and route problems and requests and document resolutions; prepare activity reports; stay current with system information, changes and updates; and troubleshoot problems and advise on the appropriate action.

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